Staff Name

BIll H

Date Entered

Last Updated

Center

center_id

Title

Update payments - life after fifty

Completed

Status

Date Completed

Notes

Any update on this request?

Thank you,
Amanda DeLuna
support@myseniorcenter.com
Support: (866) 739-9745

From: Janice Bottrill <JBottrill@LifeAfterFifty.ca>
Sent: Tuesday, October 20, 2020 12:17 PM
To: MySeniorCenter Tech Support <Support@myseniorcenter.com>
Subject: FW: Payments Section questions

Hello Amanda

I just wanted to follow up on this; are there any more questions from our end that you need answered?

Thanks,
Janice



Janice Bottrill
Admin / Membership Clerk
Life After Fifty
635 McEwan Ave. Windsor, ON N9B 2E9
Phone: (519) 254-1108 Ext. 113
jbottrill@lifeafterfifty.ca
www.lifeafterfifty.ca





From: Janice Bottrill
Sent: Tuesday, October 13, 2020 9:39 AM
To: 'MySeniorCenter Tech Support' <Support@myseniorcenter.com>
Subject: RE: Payments Section questions

Hi Amanda

This is for both Centres please.

Thanks,
Janice

From: MySeniorCenter Tech Support [mailto:Support@myseniorcenter.com]
Sent: Tuesday, October 13, 2020 9:29 AM
To: Janice Bottrill <JBottrill@LifeAfterFifty.ca>
Subject: RE: Payments Section questions

Got it. Is this also for both the East and West location or just one of them?

Thank you,
Amanda DeLuna
support@myseniorcenter.com
Support: (866) 739-9745

From: Janice Bottrill <JBottrill@LifeAfterFifty.ca>
Sent: Tuesday, October 13, 2020 8:31 AM
To: MySeniorCenter Tech Support <Support@myseniorcenter.com>
Subject: RE: Payments Section questions

Good morning Amanda

Yes, cash as payment method will work.

Thank you,
Janice



Janice Bottrill
Admin / Membership Clerk
Life After Fifty
635 McEwan Ave. Windsor, ON N9B 2E9
Phone: (519) 254-1108 Ext. 113
jbottrill@lifeafterfifty.ca
www.lifeafterfifty.ca





From: MySeniorCenter Tech Support [mailto:Support@myseniorcenter.com]
Sent: Friday, October 9, 2020 3:47 PM
To: Janice Bottrill <JBottrill@LifeAfterFifty.ca>
Subject: RE: Payments Section questions

And cash as the method is ok?

Thank you,
Amanda DeLuna
support@myseniorcenter.com
Support: (866) 739-9745

From: Janice Bottrill <JBottrill@LifeAfterFifty.ca>
Sent: Friday, October 9, 2020 2:49 PM
To: MySeniorCenter Tech Support <Support@myseniorcenter.com>
Subject: RE: Payments Section questions

Great, thanks again. They should all be from the Life After Fifty account. We’re off Monday, but I will be back next week.

Thanks,
Janice



Janice Bottrill
Admin / Membership Clerk
Life After Fifty
635 McEwan Ave. Windsor, ON N9B 2E9
Phone: (519) 254-1108 Ext. 113
jbottrill@lifeafterfifty.ca
www.lifeafterfifty.ca





From: MySeniorCenter Tech Support [mailto:Support@myseniorcenter.com]
Sent: Friday, October 09, 2020 3:04 PM
To: Janice Bottrill
Subject: RE: Payments Section questions

Got it. What payment method and account should we use for the membership payments?
The tech might have some questions about the old payments to be deleted but I will get back to you if they do.

Thank you,
Amanda DeLuna
support@myseniorcenter.com
Support: (866) 739-9745

From: Janice Bottrill <JBottrill@LifeAfterFifty.ca>
Sent: Friday, October 9, 2020 2:06 PM
To: MySeniorCenter Tech Support <Support@myseniorcenter.com>
Subject: RE: Payments Section questions

Hi Amanda

Thank you! So to be clear, there are two issues I wanted cleaned up.

1. To have ALL the outstanding $12.50 membership amounts marked as paid
2. Any existing balance owing on accounts from 2018 and older to be deleted (as 99% of these are clerical from programming and not actual moneys still owing).

Does that make sense?

Thanks,
Janice



Janice Bottrill
Admin / Membership Clerk
Life After Fifty
635 McEwan Ave. Windsor, ON N9B 2E9
Phone: (519) 254-1108 Ext. 113
jbottrill@lifeafterfifty.ca
www.lifeafterfifty.ca





From: MySeniorCenter Tech Support [mailto:Support@myseniorcenter.com]
Sent: Friday, October 09, 2020 1:41 PM
To: Janice Bottrill
Subject: RE: Payments Section questions

Hi Janice,
This is certainly something we can help with. We can mark payments as paid so it is not removing the payment at all. Just let us know the dates, and which payments we should mark as paid.

From what you said, it would be anything prior to 2018 for your membership group? Just clarify for me and I can submit a request. This can likely be done by early next week.

Thank you,
Amanda DeLuna
support@myseniorcenter.com
Support: (866) 739-9745

From: Janice Bottrill <JBottrill@LifeAfterFifty.ca>
Sent: Friday, October 9, 2020 9:57 AM
To: MySeniorCenter Tech Support <Support@myseniorcenter.com>
Cc: Suzanne Poirier <SPoirier@LifeAfterFifty.ca>; Meg Chaberek <MChaberek@LifeAfterFifty.ca>
Subject: Payments Section questions

Good morning

We’ve been exploring the new Payments section of MSC and would like to start using the Wallet function more. We’ve noticed that there are a lot of lingering, past due amounts showing and one of my coworkers mentioned there was a way of clearing out old accounts in bulk as opposed to one at a time. Is this something done on your end or something that you can walk me through? I would like to clear anything 2018 or older.

Second, this one might be difficult to explain in an email but I’m going to try. We have some members who pay annually, and others whose dues come out automatically every month in the amount of $12.50. I set this group up as Membership – PAD Individual and Membership – PAD Couple (we have a few who have a couples rate from before 2017).

How I have this group set up is when someone new joins, I select PAD and then it defaults to $12.50. However, when asked if they paid I always selected NO. So now I have over 500 member records who show in the payment section as owing $12.50. I don’t want to delete the $12.50, but I would like it to clear so that they don’t owe that money. Is there a way to do this?

Thanks,
Janice


Janice Bottrill
Admin / Membership Clerk
Life After Fifty
635 McEwan Ave. Windsor, ON N9B 2E9
Phone: (519) 254-1108 Ext. 113
jbottrill@lifeafterfifty.ca
www.lifeafterfifty.ca

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